Is a support process, the purpose of which is to help users solve the problems they face. Most of the time, our Technicians are on site and support users to work well on our software and to have a mastery of the computer tools of their office. it can also be accessed by phone, email, or through the company’s website. With a quick and efficient response, it is possible to reduce the waiting times that generally occur when employees are busy or when services are unavailable.

The intervention can be carried out remotely if our experts have access to the platform and if the equipment is configured for this type of operation. If the problem cannot be solved remotely, the technicians can then intervene physically on site or on the equipment in order to restore it to working order.

Remote maintenance

To meet the demand of our customers for IT help desk, we have developed a powerful software, which allows to make many improvements, both for users and for support teams. Thus, the first will benefit from a faster response and regular information on the progress of the intervention. The latter will benefit from a clearer vision, thanks to a process of centralization of requests.

A diagnostic assistance service is also included and makes the link with fleet management, while automatically creating a knowledge base which saves appreciable time when looking for solutions. You can adjust the software settings according to the evolution of your activity. For the management of an IT help desk service, it is a powerful and flexible tool.